FAQ’s

Portugal Tours/Experiences

How long does a tour take?

We indicate for each tour the minimum time necessary for a comfortable, calm tour where no rush is needed. The leader tailors each tour according to the group´s interest and feedback. As we already mentioned, we take the time the group needs.

Where are the pickup points?

For all the driving tours, we will pick you up at your Hotel/Airbnb (in Lisbon). If it´s a walking tour, a different type of tour, or it is hard to get to your address, we will normally establish a meeting point closest to your location.

What languages are available on the tours?

The basic languages are Portuguese, English and German. When reserving the tour, please let us know your preference. Sadly, French is not available at this time.

Can we take our children with us on the tour?

Yes, you can and should. If you look at our tour descriptions, you can see the different costs for children.

Do I need to take any special care when taking a nature & dolphin watching tour?

Yes, we all need to obey to the following rules:

  • Keep noise levels to a minimum;
  • Keep your distance from wildlife so they will not be disturbed;
  • Respect the protected areas;
  • Be patient;
  • Do not touch or pick, just observe and take pictures;
  • Stay always on the recommended and described path;
  • Travel in small groups;
  • Respect private property by closing all gates;
  • Do not light fire or smoke and do not litter.
Will we skip queues?

Where applicable, we always buy the tickets in advance for museums, palaces and parks precisely to avoid the situation of losing your valuable holiday time waiting in queues.

Do I have to make a reservation?

Yes. It is advisable for you to make a reservation ideally 1 week before and at least 48 hours prior the desired tour day. This is needed in order to prepare your tour: define the group leader, number of participants, language, purchase of tickets (where applicable), check availability of appropriate vehicles etc.

How do I make a reservation?

Just go to the experience/tour of your choice, click “Book Now” and follow the instructions.
We will get back to you regarding your Reservation request as soon as possible.

How do I pay my tours?

All of our credit card transactions are processed through AnyGuide, a PCI complaint payment processing company. All major credit and debit cards are accepted including Visa, MasterCard, American Express, JCB, Discover and Diners Club. They process payments using Stripe, one of the biggest payment processors in the world, so you can rest assured payments will go through safely and securely.

If you want to make a bank transfer, it is also possible. We will give you all the details needed.
If a specific tour is sold out, we will ask for your authorization to put you on our standby list in case there is any last minute availability, or suggest another day that might be suitable for you.

Do I need to give my personal data?

Yes. As all our tours are insured, therefore we will need the personal data (name) of all participants. It is mandatory all tour operators to make these insurances.

If I cancel an experience/tour, will I be reimbursed?

Yes. Our cancelation policy can be read in the Terms & Conditions document that can be found in this internet page. All commitments, obligations and other general information regarding the trips/tours for both parties, are there written for your knowledge.

We understand that people might have problems or change their mind, but we will always try our best to help ours travellers in any way possible.

Does our leader make commissions by recommending restaurants, shops or hotels?

No. We do not accept commissions from anybody. We will never guide you to a restaurant or shop where you feel obligated to buy something. Obviously we can advise you, according to your request, where, when and what to buy.

Do I have to tip the leader?

No. Tipping is not expected. All we want is for you to have a great time and receive an excellent service. Obviously if you want to show your appreciation, some “token” are always welcome.

Is Takinguthere (T.U.T. TRAVEL) legally registered and a recognized company?

Yes, we are licensed and certified by “Turismo de Portugal” as a tourism entertainment company with the following registration code: RNAAT nº340/2013

Morocco Trips

What makes these trips different from the “normal” tourism trips?

In this trip we will take routes that are not normally used by the usual tourism tours. Meaning that we will take you to all the places that a traveller obviously should not miss, but at the same time away from the usual tourist hustle, sharing with you all the places, people and culture we know and love. We will not have a schedule to meet or need to be somewhere at a specific time. It is supposed to be a relaxing but adventurous journey for all your senses.

What will the accommodations be like?

We will always try to sleep in Riads and Kasbahs.

Riad is the name given to houses and palaces, which are the traditional housing in the “almedinas” (historical urban centres) of Morocco. The most striking feature is that they are completely closed to the outside and are structured around a central interior courtyard, usually with a small garden or fountain, typical Arab-Andalusian style that originated from the Roman urban village.

Kasbah has long played the role of a fortified castle, being a place of refuge for people and animals, protecting them from cold and other threats. The kasbah is a majestic housing residence belonging to a family. It is an imposing building erected over a square plan. While Kasbahs in mountain valleys are robust, the ones in the Oasis in the South have a taller appearance. The four corners have towers with “merlons”.

Riad and Kasbah are hotels run by families, for small groups, usually located in the historical areas of cities or villages. In this way, there is always a more cared service and a more intimate experience with the local communities. The rooms are double rooms for two+ people, and most of the times with double beds. Therefore, it would be nice to take this trip with a partner or a good friend. In case there is no availability for a room with 2 single beds, or you are unwilling to share a room, please indicate this preference when you register. This is subject to availability and further confirmation as well as the additional payment of a single room supplement.

What are the means of transportation?

We will use minivans or off-road vehicles.

What languages are available on the tours?

The basic languages are Portuguese, English and German.

Who will take care of us?

You will have one trip leader that is responsible for a maximum group of 6 people. The largest group size will be 12 fellow travellers accompanied by 2 leaders. Each leader is always somebody from our agency in Portugal, never a local contact person that does not know you and whom you don´t know. Before the trip starts, you will know who your leader(s) will be.

Will the trips always go as planned?

We cannot guarantee that one thing. For those things that depend on us, the utmost effort will be done to keep everything on track. However, there are a few things that can´t be controlled. A simple thing such as weather conditions can have an effect in some remote areas where we will be traveling through. From rainstorms near the Atlas, to sand storms near the desert it is always an adventure. All will be done to keep you safe, even if it means having to change the course of the trip. So don´t worry and keep an open spirit.

What should I take with me (clothing, luggage, etc.)?

Traveling to a completely different country in terms of culture means, we must respect their traditions and customs. Your clothing should be light and comfortable, avoiding the use of synthetic fibres because of the heat. Tight or short clothes are not appropriate.

You should include in your luggage sunscreen for the day and insect repellent for the night.

Bring with you a pair of sunglasses, and when you speak to anyone, especially the authorities do not hesitate to remove them.

The luggage must be practical and malleable, without a rigid structure so it can easily fit inside the vehicles.

What and where do we eat on these trips?

We will always eat local food, especially in the south of the Atlas Mountain. They have a very simple way of life, so you will not have a lot to choose from for your meal. As they say, if it looks good, eat it. For our lunch we will eat on the way, in villages or cities.
Remember:

  • Do not eat anything that is, or looks raw.
  • Fruit must always be pealed by YOU; after being washes with bottled water, again, by YOU.
  • Nuts and dates are to be avoided.
What about water, is it safe to drink?

No. Never drink tap water or anything with ice cubes including fruit juices. At all times, bottled water will be available in the vehicles at your disposal, in the amount you need and want. It might not be chilled but it is definitely safe.

Do I need to have some special care regarding my health?

Vaccines: There is no special vaccine that you have to take when traveling to Morocco. It is advisable to have your usual vaccines up to date (tetanus, hepatitis, etc.).

Medicine: If you need to take some type of medicine, take a sufficient amount with you for the length of the journey. It will be difficult to find them in the north of the Atlas and quite impossible in the south. Just in case, bring with you some medicine in case of foodborne disease and/or gastrointestinal problems.

How do I pay for the things I buy?

In the north of the Atlas Mountains, there are ATMs in all major cities we will be traveling through, being the use of credit cards in shops not that common. You should always carry bare cash with you, but always taking care not to show it in public. In the south, nearly everywhere only bare cash counts.

For you to make your calculations, estimate 1€ = 10 Dirham.

Ask your tour leader for more information on this subject.

Regarding taking pictures, is there any special attention needed?

Yes, you will need to have utmost attention and respect when taking pictures of people.
Even though you will meet very friendly people on the way, ALWAYS ask for their permission before you take pictures of them, or with them. NEVER take pictures from women or the authorities.

Do I have to make a reservation?

Yes. It is advisable for you to make a reservation ideally at least 2-3 months prior to the desired journey. This is needed in order to prepare your trip: define the group leader, number of participants, make the necessary reservations, define the means of transport (van or off-road vehicle), etc.

How do I make a reservation?

Just go to the experience/tour of your choice, click “Book Now” and follow the instructions.
We will get back to you regarding your Reservation request as soon as possible.

How do I pay my trip?

As the trips are limited in size, we need to have the commitment of our fellow travellers.

Our payment policy can be read in the Terms & Conditions document that can be found in this internet page. All commitments, obligations and other general information regarding the trips/tours for both parties, are there written for your knowledge.

Do I need to give my personal data?

Yes. Personal data (name & passport details) will be transmitted to the local governmental authorities for the purpose of border control, to local partners in order to be able to execute the travel program and to the insurance company for your safety.

Do I need to read the Terms & Conditions?

Yes, you must. All commitments, obligations and other general information regarding the trips/tours for both parties, are there written for your knowledge.

Is Takinguthere (T.U.T. TRAVEL) legally registered and a recognized company?

Yes, we are licensed and certified by “Turismo de Portugal” as a travel agency with the following code: RNAVT nº4266.